OCWD FACILITIES TOUR/VISIT PROTOCOL

Guidelines from Homeland Security require these security standards in place to protect public drinking water. One of the steps is to have an established procedure in place to accomodate visitors.

Required Documentation:
In addition to submitting a tour request form, U.S. visitors over the age of 18 must submit a photocopy of a government issued picture identification prior to the scheduled tour. Also, guests must provide a written request on letterhead from the entity that they represent, identifying who will visit and the reason for the tour.

Dress Code:
Closed toe shoes are required; high heels are not permitted. Pants/jeans/slacks are recommended and skirts/shorts are discouraged. Failure to comply with dress code requirements will prohibit one's participation in the tour.

Age Requirement:
Tour guests must be a minimum of high school age or older. Tours are not suitable for a younger audience.

Tour/Briefing Requests:
All requests should be sent through the Tour Coordinator in the Public Affairs Department for prior approval before visit. Public Affairs Department will be responsible for processing necessary information for approval of tours. Requests should be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Once approved, the Tour Coordinator will contact you regarding the details of your tour.

International Visitors:
All international visitors must provide photocopies of passport/visa’s. An official request must also be submitted on the requesting organization's letterhead identifying who will visit and the reason for the tour. Public Affairs will forward the request to Risk & Safety Management for review. Management will approve/decline the request and assign appropriate staff. Sufficient lead-time is required to process the request.

U.S./Foreign Media:
U.S. and foreign media must present press credentials and valid picture identification (i.e. driver’s license or passport) in addition to the above-mentioned information. Based on the specific threat level issued by the Department of Homeland Security, tours may be cancelled without prior warning.

No tour will be accommodated without providing the above-mentioned documentation in advance.